Frequently Asked Questions (FAQ)

Shipping

How long does shipping take?

Domestic orders (Jordan) are delivered within 3–5 business days. International orders typically take 7–15 business days depending on the destination.

Do you offer free shipping?

We offer free shipping on select orders. Check our current promotions for details.

Can I track my order?

Yes! Once your order is shipped, you will receive a tracking number via email.

Returns & Exchanges

What is your return policy?

We accept returns within 14 days of delivery. Items must be unused and in their original packaging. Please visit our Return & Exchange Policy page for full details.

How do I start a return?

Contact us at customer.serves@soubstor.shop with your order number and reason for return.

Payments

What payment methods do you accept?

We accept PayPal and cash on delivery (where available).

Is my payment information secure?

Yes. All transactions are processed through secure, encrypted payment gateways.

Orders

Can I cancel or modify my order?

Orders can be cancelled or modified within 24 hours of placement. Contact us immediately at customer.serves@soubstor.shop.

I received a damaged item. What should I do?

We apologize for the inconvenience. Please contact us within 48 hours of delivery with photos of the damaged item and we will resolve it promptly.

Contact Us

Still have questions? Reach out to us at customer.serves@soubstor.shop and we’ll be happy to help.